A very common problem faced by companies that work in underexplored and low-competition markets is the lack of specialized personnel to perform maintenance. Typically, there are few people working in this area and they serve a large region. In other words, there are many customers, all with problems to be solved and always with great urgency.
There is also a problem related to the maintenance of certain equipment and parts that need to be taken from the company for repair. In these cases, if the company does not have spare parts, the machine will be inoperative until the professional returns.
In this scenario, a service that has been gaining prominence is remote assistance, which is possible thanks to programs that enable access from one computer to another. Programs such as Team Viewer, LogMeIn or Real VNC are installed on both the machine that needs support and the one that will be performing maintenance. These companies usually have trained personnel to perform the service full-time.
Aware of the difficulty of finding and training professionals to provide maintenance to its customers, Fast has trained its professionals so that they can provide service remotely. In addition to mastering its own equipment, the company has also trained them to provide maintenance for other brands, both national and international.
This means that technicians and engineers are available to customers 24 hours a day. And in cases where remote maintenance does not solve the problem and a part or piece of equipment needs to be removed for inspection, Fast has a parts rental program.
Therefore, from remote assistance to the continuous use of machines, Fast is concerned about not leaving its customers waiting, as it knows and recognizes the importance and need that they have in relation to its products and results.
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