{"id":14096,"date":"2026-06-16T13:59:57","date_gmt":"2026-06-16T16:59:57","guid":{"rendered":"https:\/\/fastindustria.com.br\/?page_id=14096"},"modified":"2026-07-21T09:43:13","modified_gmt":"2026-07-21T12:43:13","slug":"ouvidoria","status":"publish","type":"page","link":"https:\/\/fastindustria.com.br\/es\/ouvidoria\/","title":{"rendered":"ouvidoria"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"14096\" class=\"elementor elementor-14096\" data-elementor-settings=\"{&quot;ha_cmc_init_switcher&quot;:&quot;no&quot;}\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b034b69 e-flex e-con-boxed e-con e-parent\" data-id=\"b034b69\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7553446 elementor-align-right elementor-widget elementor-widget-button\" data-id=\"7553446\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/fastindustria.com.br\/es\/status-ouvidoria\/%20\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Acompanhe sua reclama\u00e7\u00e3o<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-869793a e-flex e-con-boxed e-con e-parent\" data-id=\"869793a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;_ha_eqh_enable&quot;:false}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-94bac7b elementor-widget elementor-widget-shortcode\" data-id=\"94bac7b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"ouvidoria-fast\" id=\"ouvidoria-fast\">\r\n\t<div class=\"ouvidoria-fast__header\">\r\n\t\t<h2 class=\"ouvidoria-fast__title\">Ouvidoria<\/h2>\r\n\t\t<p class=\"ouvidoria-fast__subtitle\">Industria r\u00e1pida<\/p>\r\n\t\t<p class=\"ouvidoria-fast__tagline\">Um canal direto, transparente e confidencial<\/p>\r\n\t\t<p class=\"ouvidoria-fast__description\">\r\n\t\t\tEste \u00e9 o canal oficial para voc\u00ea registrar reclama\u00e7\u00f5es, sugest\u00f5es, elogios e demais manifesta\u00e7\u00f5es. Todas as mensagens s\u00e3o tratadas com sigilo e analisadas com aten\u00e7\u00e3o pela nossa equipe.\t\t<\/p>\r\n\t<\/div>\r\n\r\n\t<div class=\"ouvidoria-fast__tipos\" role=\"group\" aria-label=\"Tipo de manifesta\u00e7\u00e3o\">\r\n\t\t\t\t<button type=\"button\"\r\n\t\t\tclass=\"ouvidoria-fast__tipo-btn is-active\"\r\n\t\t\tdata-tipo=\"reclamacao\"\r\n\t\t\taria-pressed=\"true\">\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><circle cx=\"12\" cy=\"12\" r=\"10\"\/><path d=\"M8 15s1.5-2 4-2 4 2 4 2\"\/><line x1=\"9\" y1=\"9\" x2=\"9.01\" y2=\"9\"\/><line x1=\"15\" y1=\"9\" x2=\"15.01\" y2=\"9\"\/><\/svg><\/span>\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-label\">Reclama\u00e7\u00e3o<\/span>\r\n\t\t<\/button>\r\n\t\t\t\t<button type=\"button\"\r\n\t\t\tclass=\"ouvidoria-fast__tipo-btn\"\r\n\t\t\tdata-tipo=\"sugestao\"\r\n\t\t\taria-pressed=\"false\">\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M9 18h6\"\/><path d=\"M10 22h4\"\/><path d=\"M12 2a7 7 0 0 0-4 12.7V17h8v-2.3A7 7 0 0 0 12 2z\"\/><\/svg><\/span>\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-label\">Sugest\u00e3o<\/span>\r\n\t\t<\/button>\r\n\t\t\t\t<button type=\"button\"\r\n\t\t\tclass=\"ouvidoria-fast__tipo-btn\"\r\n\t\t\tdata-tipo=\"elogio\"\r\n\t\t\taria-pressed=\"false\">\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14 9V5a3 3 0 0 0-3-3l-4 9v11h11.28a2 2 0 0 0 2-1.7l1.38-9a2 2 0 0 0-2-2.3H14z\"\/><path d=\"M7 22H4a2 2 0 0 1-2-2v-7a2 2 0 0 1 2-2h3\"\/><\/svg><\/span>\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-label\">Elogio<\/span>\r\n\t\t<\/button>\r\n\t\t\t\t<button type=\"button\"\r\n\t\t\tclass=\"ouvidoria-fast__tipo-btn\"\r\n\t\t\tdata-tipo=\"solicitacao\"\r\n\t\t\taria-pressed=\"false\">\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M14 2H6a2 2 0 0 0-2 2v16a2 2 0 0 0 2 2h12a2 2 0 0 0 2-2V8z\"\/><polyline points=\"14 2 14 8 20 8\"\/><line x1=\"16\" y1=\"13\" x2=\"8\" y2=\"13\"\/><line x1=\"16\" y1=\"17\" x2=\"8\" y2=\"17\"\/><\/svg><\/span>\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-label\">Solicita\u00e7\u00e3o<\/span>\r\n\t\t<\/button>\r\n\t\t\t\t<button type=\"button\"\r\n\t\t\tclass=\"ouvidoria-fast__tipo-btn\"\r\n\t\t\tdata-tipo=\"denuncia\"\r\n\t\t\taria-pressed=\"false\">\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><path d=\"M10.29 3.86L1.82 18a2 2 0 0 0 1.71 3h16.94a2 2 0 0 0 1.71-3L13.71 3.86a2 2 0 0 0-3.42 0z\"\/><line x1=\"12\" y1=\"9\" x2=\"12\" y2=\"13\"\/><line x1=\"12\" y1=\"17\" x2=\"12.01\" y2=\"17\"\/><\/svg><\/span>\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-label\">Den\u00fancia<\/span>\r\n\t\t<\/button>\r\n\t\t\t\t<button type=\"button\"\r\n\t\t\tclass=\"ouvidoria-fast__tipo-btn\"\r\n\t\t\tdata-tipo=\"melhoria\"\r\n\t\t\taria-pressed=\"false\">\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-icon\"><svg viewbox=\"0 0 24 24\" fill=\"none\" stroke=\"currentColor\" stroke-width=\"2\"><polyline points=\"23 6 13.5 15.5 8.5 10.5 1 18\"\/><polyline points=\"17 6 23 6 23 12\"\/><\/svg><\/span>\r\n\t\t\t<span class=\"ouvidoria-fast__tipo-label\">Melhoria<\/span>\r\n\t\t<\/button>\r\n\t\t\t<\/div>\r\n\r\n\t<form class=\"ouvidoria-fast__form\" id=\"ouvidoria-fast-form\" novalidate enctype=\"multipart\/form-data\" action=\"\">\r\n\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t<label for=\"ouvidoria-tipo\">Tipo de manifesta\u00e7\u00e3o<\/label>\r\n\t\t\t<select id=\"ouvidoria-tipo\" name=\"tipo\" required>\r\n\t\t\t\t\t\t\t\t<option value=\"reclamacao\" selected='selected'>Reclama\u00e7\u00e3o<\/option>\r\n\t\t\t\t\t\t\t\t<option value=\"sugestao\">Sugest\u00e3o<\/option>\r\n\t\t\t\t\t\t\t\t<option value=\"elogio\">Elogio<\/option>\r\n\t\t\t\t\t\t\t\t<option value=\"solicitacao\">Solicita\u00e7\u00e3o<\/option>\r\n\t\t\t\t\t\t\t\t<option value=\"denuncia\">Den\u00fancia<\/option>\r\n\t\t\t\t\t\t\t\t<option value=\"melhoria\">Melhoria<\/option>\r\n\t\t\t\t\t\t\t<\/select>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__field ouvidoria-fast__field--assuntos\" id=\"ouvidoria-assuntos-section\" style=\"display:none;\">\r\n\t\t\t<label>Esta den\u00fancia diz respeito a<\/label>\r\n\t\t\t<div class=\"ouvidoria-fast__assuntos\">\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"assedio_moral\">\r\n\t\t\t\t\t<span>Ass\u00e9dio moral<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"assedio_sexual\">\r\n\t\t\t\t\t<span>Ass\u00e9dio sexual<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"corrupcao\">\r\n\t\t\t\t\t<span>Corrup\u00e7\u00e3o<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"conflito_interesse\">\r\n\t\t\t\t\t<span>Conflito de interesse<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"discriminacao\">\r\n\t\t\t\t\t<span>Discrimina\u00e7\u00e3o<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"ameacas\">\r\n\t\t\t\t\t<span>Amea\u00e7as<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"fraude\">\r\n\t\t\t\t\t<span>Fraude<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"seguranca_informacao\">\r\n\t\t\t\t\t<span>Seguran\u00e7a da informa\u00e7\u00e3o<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"compliance\">\r\n\t\t\t\t\t<span>Compliance<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"uso_recursos_empresa\">\r\n\t\t\t\t\t<span>Uso indevido de recursos da empresa<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t\t<label class=\"ouvidoria-fast__checkbox\">\r\n\t\t\t\t\t<input type=\"checkbox\" name=\"assuntos[]\" value=\"desrespeito\">\r\n\t\t\t\t\t<span>Desrespeito<\/span>\r\n\t\t\t\t<\/label>\r\n\t\t\t\t\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<fieldset class=\"ouvidoria-fast__identidade\">\r\n\t\t\t<legend>Como deseja se identificar?<\/legend>\r\n\t\t\t<label class=\"ouvidoria-fast__radio\">\r\n\t\t\t\t<input type=\"radio\" name=\"identidade\" value=\"identificado\" checked>\r\n\t\t\t\t<span class=\"ouvidoria-fast__radio-mark\"><\/span>\r\n\t\t\t\tIdentificado\t\t\t<\/label>\r\n\t\t\t<label class=\"ouvidoria-fast__radio\">\r\n\t\t\t\t<input type=\"radio\" name=\"identidade\" value=\"anonimo\">\r\n\t\t\t\t<span class=\"ouvidoria-fast__radio-mark\"><\/span>\r\n\t\t\t\tAn\u00f4nimo\t\t\t<\/label>\r\n\t\t<\/fieldset>\r\n\r\n\t\t<div class=\"ouvidoria-fast__dados\" id=\"ouvidoria-dados\">\r\n\t\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t\t<input type=\"text\" id=\"ouvidoria-nome\" name=\"nome\" placeholder=\"Nombre\" required>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t\t<input type=\"email\" id=\"ouvidoria-email\" name=\"email\" placeholder=\"Correo electr\u00f3nico\" required>\r\n\t\t\t<\/div>\r\n\t\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t\t<input type=\"tel\" id=\"ouvidoria-telefone\" name=\"telefone\" placeholder=\"Tel\u00e9fono\">\r\n\t\t\t<\/div>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t<textarea id=\"ouvidoria-mensagem\" name=\"mensagem\" rows=\"5\" placeholder=\"Descri\u00e7\u00e3o detalhada dos fatos\" required><\/textarea>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t<textarea id=\"ouvidoria-pessoas-envolvidas\" name=\"pessoas_envolvidas\" rows=\"3\" placeholder=\"Pessoas envolvidas no fato\"><\/textarea>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t<input type=\"text\" id=\"ouvidoria-periodo-ocorrencia\" name=\"periodo_ocorrencia\" placeholder=\"Data ou per\u00edodo da ocorr\u00eancia\">\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t<textarea id=\"ouvidoria-testemunhas\" name=\"testemunhas\" rows=\"3\" placeholder=\"Testemunhas\"><\/textarea>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__field\">\r\n\t\t\t<label for=\"ouvidoria-provas-documentos\" class=\"ouvidoria-fast__file-label\">\r\n\t\t\t\tAnexar documentos ou provas\t\t\t<\/label>\r\n\t\t\t<input type=\"file\" id=\"ouvidoria-provas-documentos\" name=\"provas_documentos[]\" multiple accept=\".jpg,.jpeg,.png,.gif,.pdf,.doc,.docx,.xls,.xlsx,.txt\" \/>\r\n\t\t\t<p class=\"ouvidoria-fast__field-note\">\r\n\t\t\t\tVoc\u00ea pode anexar imagens, PDF ou outros arquivos de prova.\t\t\t<\/p>\r\n\t\t<\/div>\r\n\r\n\t\t<div class=\"ouvidoria-fast__feedback\" id=\"ouvidoria-feedback\" role=\"alert\" hidden><\/div>\r\n\r\n\t\t<button type=\"submit\" class=\"ouvidoria-fast__submit\" id=\"ouvidoria-submit\">\r\n\t\t\tpara enviar\t\t<\/button>\r\n\t<input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form>\r\n\r\n\t<div class=\"ouvidoria-fast__footer\">\r\n\t\t<p>Sua voz \u00e9 essencial para a melhoria cont\u00ednua da Fast Ind\u00fastria.<\/p>\r\n\t\t<p>Fale com a nossa Ouvidoria.<\/p>\r\n\t<\/div>\r\n<\/div>\r\n\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Acompanhe sua reclama\u00e7\u00e3o<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"arquivo_cliente":"","_joinchat":[],"footnotes":""},"class_list":["post-14096","page","type-page","status-publish","hentry"],"acf":[],"_hostinger_reach_plugin_has_subscription_block":false,"_hostinger_reach_plugin_is_elementor":false,"_links":{"self":[{"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/pages\/14096","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/comments?post=14096"}],"version-history":[{"count":7,"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/pages\/14096\/revisions"}],"predecessor-version":[{"id":14121,"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/pages\/14096\/revisions\/14121"}],"wp:attachment":[{"href":"https:\/\/fastindustria.com.br\/es\/wp-json\/wp\/v2\/media?parent=14096"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}